WILTSHIRE, United Kingdom, 14 January, 2019: Regent’s Park Healthcare Ltd. (RPH) – the UK’s leading cardiology services provider – has been awarded the prestigious ISO 9001:2015 standard for the planning, delivery, continual monitoring and improvement of managed healthcare services.
ISO 9001 is the world’s most widely recognised Quality Management System, helping businesses to continually monitor and manage quality across all its operations as well as achieve and benchmark consistent performance and service.
RPH has now joined an illustrious list of other top businesses to receive this certification and the assessors were impressed at the high level of quality provided by RPH services in its various service operations across the UK.
RPH was audited against its senior management’s commitment to quality, its customer focus, adequacy of its resources, employee competence, process management, quality planning, monitoring and measurement of its processes and products and processes to resolve customer complaints.
Matthew Stacey, Managing Director at QMS International (QMS), an independent audit company that inspected RPH said: “RPH showed a highly commendable level of consistency across its specialist facilities ranging from mobile catheter labs, fixed site heart clinics and its industry partnership (innovations) division, considering the number of sites, people, resources required and processes involved. This demonstrates that their systems are working really well and the organisation is committed to the quality of its services.”
Dr Anil Ohri, Chief Executive Officer said: “This is a superb accolade to be awarded. This QMS led independent external audit is an affirmation of the high quality of processes and services we have been providing for many years, it is at the heart of everything we do. He added: “Achieving certification to this international standard gives assurance to our customers of our continued commitment to service quality and industry best practice across all our business operations.”
Notes to editors:
Regent’s Park Healthcare (RPH) is the UK’s leading managed cardiac services provider. RPH has been developing innovative, award-winning, service solutions in partnership with NHS hospital cardiac departments since 2002. The company owes its name to the London Business School in Regent’s Park where it was first founded in a business incubator unit in 1999. The company is a specialist organisation with expertise in the development, financing and operation of cardiology and cardiovascular services. Seventeen years on, the company has built an integrated national platform which currently operates cardiology services across 42 NHS hospitals and which has delivered over 100,000 cardiology procedures. RPH also develops and operates private patient cardiac services in partnership with NHS hospitals having opened its first cardiology private patient unit (called the ‘Cambridge Heart Clinic’) in 2008. The Cambridge Heart Clinic is a partnership with Cambridge University Hospitals NHS Foundation Trust located at the world famous Addenbrooke’s hospital. Following on from the success of the Cambridge venture, in 2017 it opened the ‘Dorset Heart Clinic’ in partnership with The Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust. RPH will shortly announce the development of a third brand new cardiology centre in partnership with a major NHS cardiothoracic centre in the South of England.
RPH prides itself on its ability to deliver high quality, cost effective cardiac care, through excellent service, efficient operations management, well trained staff, and uncompromising professionalism. The RPH guiding philosophy is that every patient with heart disease should have access to healthcare of a world-class standard.