Cambridge, United Kingdom, 29 May, 2013: Staff at the Cambridge Heart Clinic, a subsidiary of Regent’s Park, are celebrating after they received top marks in its latest inspection by the Care Quality Commission (CQC), the government body responsible for maintaining quality and safety standards across private and NHS healthcare facilities.
The CQC inspectors reported that the quality and safety of care delivered to patients at the Cambridge Heart Clinic met the standards in all areas examined. They reported that patients are properly consented to care and treatment, cared for safely and that the clinic provided a clean and safe environment.
The CQC carried out their unannounced visit on 26 April 2013. They looked at the personal care and treatment records of people who used our services, and checked how our patients were cared for as well as talking with patients who used our services.
The CQC inspectors spoke with a large cohort of people who had received treatment. They reported that each patient made positive comments about the quality of the service. One person said, “Nothing was too much trouble for them. They were excellent in every way”. Another person said, “They were brilliant, everything was impeccable”.
Sheena Fisher, Practice Manager at the Cambridge Heart Clinic said: “I am delighted that the hard work of the clinic team has been independently recognised in this report and that our patients are happy. I am looking forward to further developing the quality of our service and providing the best possible care, based on the highest professional standards at all times.”
Dr. Ohri, Chief Executive at the Cambridge Heart Clinic said: “The CQC gave us a thorough and unannounced inspection and we are very pleased with the results. We aim to set the pace and be a leader in cardiology services and the Commission has acknowledged the efforts we are making to be a patient-centric organisation. There is always more work to do, of course, and we are already aiming to exceed these high standards, but our dedicated operations and clinical staff should feel proud to achieve such positive feedback.”
The Cambridge Heart Clinic is a partnership between Cambridge University Hospitals NHS Foundation Trust and Regent’s Park Heart Clinics Ltd. that has been operating since 2008. For more information visit the Cambridge Heart Clinic website.
Regent’s Park has been a national provider of cardiology services to the NHS since 2003. The company comprises five operating divisions arranged across a nationwide network of cardiac catheterisation laboratories, cardiac personnel and specialist heart clinics that together have delivered over 75,000 invasive cardiology procedures – coronary angiograms, coronary angioplasty, cardiac electrophysiology, transcatheter aortic valve implantations, defibrillator insertions and pacing procedures. Regent’s Park prides itself on its ability to deliver high quality, cost effective cardiac care, through excellent service, efficient operations management, well trained staff and uncompromising professionalism.
The Regent’s Park guiding philosophy is that every patient with heart disease should have access to healthcare of a world-class standard.