Re-opening and restoration of our services
I hope this message finds you and your families well in these unprecedented times.
I am pleased to announce that we will be re-opening our doors at Peninsula Heart Clinic from Monday 1st June, 2020
We appreciate the last couple of months has been a very difficult period for private practice and indeed access to any type of healthcare across our country.
Like yourselves, we know the virus is having a major and as yet unquantifiable indirect impact to people in our communities with coronary heart disease. We are therefore keen to gradually restore services at the same time as recognising the risks of being an early mover and undoing all the hard-earned gains of lockdowns and social distancing measures. I also believe there is an inherent logic to recommence private cardiology alongside the restoration of NHS services for private patients that have similar levels of risk and urgency.
Our primary concern continues to be the health and safety of our staff and their families, patients and the local communities in which we work. All public health measures advised by Government are being followed in support of efforts to contain the spread of the virus, our UK head office, regional offices and network of facilities are complying with local advice in order to safeguard the health of staff, patients and the wider community.
At a more local level, our decision and planning processes have been coordinated with your University Hospitals Plymouth NHS Trust managers to ensure that we are in strategic alignment with local infection control and risk strategies.
In terms of a brief Regent’s Park coronavirus impact summary: We closed our Cambridge, Peninsula and Dorset heart clinics and furloughed many of our clinical staff at the end of March 2020, retaining admin and finance staff to continue with essential business support functions. We have continued managing our NHS cath lab services in the North of England and Midlands remotely and seamlessly. Our senior managers have also made themselves available to answer enquiries from our staff, patients and NHS partners on the numerous operational issues that have arisen. Since the outbreak, all spare capacity in our facilities has been made available to the NHS to help with their resilience planning. In the majority of our facilities this has been fully utilised. All staff were positively encouraged to volunteer their services back to support the coronavirus response and I am proud to say that many did so in various capacities in their local communities, the NHS or as armed forces reservists. I am also relieved to inform you that across our organisation, whilst we have had many symptomatic staff needing to self-isolate or shield, we have not had any staff admitted to hospital nor lost any staff to the virus. The majority of our workforce will therefore be returning to their normal workplaces from 1st June 2020.
As we return to operations, I am sure you will agree that we will need to re-evaluate how we do things moving forward and find our “new normal”. I ask that you bear with us as we go through the planning cycle of test, critique, adapt and re-testing our pathways and processes. This is not the time for clichés but I am optimistic about the future of our services and believe crisis is the driving force of innovation – I believe there will plenty of emergent opportunities to adapt and pivot in our sector.
May I take this opportunity to thank you for your loyalty and to say my management team and staff look forward to welcoming you back and continuing to deliver an outstanding level of service to your patients.
Lastly, for all our doctors and staff who have been working and who continue to work in frontline clinical roles at this testing time, I want to say that mere words can never convey the deep gratitude and respect we have for you all.
Very best wishes,