Quality and Safety are part of our DNA
Quality and safety are at the heart of everything we do.
Quality and Safety
The overarching theme that drives Regent’s Park is enabling excellence, and our aim is simple: to provide World Class Cardiac Care, First Class Services and Stellar Patient Experiences.
We have clear governance processes led by our Chief Medical Officer, Clinical Directors and our Head of Governance, Risk & Compliance.
We are extremely proud of the quality of healthcare we provide and our outcome data. As part of our ongoing commitment to quality standards in healthcare, we contribute to various databases including: The Private Healthcare Information Network (PHIN), National Confidential Enquiry into Patient Outcome and Death (NCEPOD) and National Institute for Cardiovascular Outcomes Research (NICOR).
We also support external audits and quality benchmarking from the following societies: British Cardiovascular Intervention Society (BCIS), Heart Rhythm Society (HRS), British Society of Echocardiography (BSE) and British Cardiovascular Society (BCS).
We are committed to delivering excellence in patient care, and benchmark ourselves against the quality framework used by the Care Quality Commission (CQC) in their key lines of enquiry. The CQC assesses organisations across five areas to judge whether they are: Safe, Effective, Caring, Responsive, and Well-Led.
To achieve excellence across our organisation, we aim for:
A strong comprehensive safety system to protect our patients, supported by a focus on openness, transparency and learning when things go wrong.
Services tailored to meet the needs of individual people, delivered in a way to ensure flexibility, choice and continuity of care.
Patient outcomes that are consistently better than expected when compared with other similar services.
An approach that respects and values patients and empowers them as partners in their care.
Leadership, governance and culture which drives continuous improvement and the delivery of high-quality person-centred care.
Our Core Values
At the heart of our approach to Quality, as with everything we do, is a set of company values:
Integrity, Dignity & Respect
Commitment to Quality & Safety
Creating the Best Outcomes
Listening, Learning & Leading
Focusing on these values helps us to drive forward a common approach, one that promotes excellence and delivers sustainable success
We put Patients First and at the heart of everything we do, delivering the highest quality of personalised care throughout your treatment with us, doing what is right for you as an individual.
We are passionate about what we do and take great pride in our work. We believe that trusted connections lead to better teamwork, growth and success, whether it’s building relationships with each other, our patients, or our partners. We work together to innovate for a leading-edge service.
Adhering to all national clinical guidelines
Our unique operating model of forming partnerships with the NHS means we have created ‘hospitals within hospitals’. This co-location alongside the NHS allows us immediate, on-site access to cardiac surgeons, anaesthetists and critical care facilities should they be needed.
It also all means we are able to adhere to all national clinical guidelines for coronary stenting and device implantation, as well as participate in national and local audits of our work – this ensures patient safety and drives quality.
This unique operating model allows us to provide the highest quality of care, efficiently, and in the safest possible manner to our patients.
It is the reason why we have formed enduring partnerships with NHS cardiology departments to deliver and operate cardiology services for two decades. It is also why we have been chosen by the NHS Supply Chain, the national procurement arm of the NHS, to provide cardiology services to every part of the NHS when they need our support.
How do we measure Quality?
- We are regulated by the Care Quality Commission
- All patients undergoing a cath lab procedure have Covid-19 & MRSA screening
- We have had zero hospital acquired infections
- All patients are asked to complete satisfaction questionnaires
Our quality and safety framework is monitored via our Quality Structure. This focuses on areas of risk, safety and quality management. Feedback loops are built in, to ensure lessons are learned as part of our continual improvement programme.
The Quality Committee is responsible for oversight of all aspects of Quality Governance. The Quality Committee reviews our quality dashboard on a monthly basis. Regent’s Pak participates in various internal clinical audit programmes and we also support external audits and quality benchmarking from the following societies: British Cardiovascular Intervention Society (BCIS), Heart Rhythm Society (HRS), British Society of Echocardiography (BSE) and British Cardiovascular Society (BCS).
Care Quality Commission (CQC)
The Care Quality Commission is the independent regulator of health and adult social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and services make improvements where required.
As part of their inspection, the CQC asks five key questions?
Q1: Are they safe?
Safe: you are protected from abuse and avoidable harm.
Q2: Are they effective?
Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
Q3: Are they caring?
Caring: staff involve and treat you with compassion, kindness, dignity and respect.
Q4: Are they responsive to people's needs?
Responsive: services are organised so that they meet your needs.
Q5: Are they well-led?
Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
We collect and measure patient satisfaction across all our facilities. All responses are strictly confidential and anonymous. This information is reviewed regularly to ensure that we continue to provide the best service possible.